Zendesk

Service: Zendesk
Description: Zendesk is a customer service and support ticketing platform. The API lets you create and manage support tickets, users, organizations, groups, tags, Help Center articles, views, macros, triggers, automations, SLA policies, and satisfaction ratings.
Auth: api_key
Capabilities (54 total):
  help_center (5):
    - articles_create: Create a new Help Center article.
    - articles_get: Retrieve a Help Center article.
    - articles_list: List Help Center articles.
    - articles_search: Search Help Center articles by keyword.
    - articles_update: Update a Help Center article.
  attachments (1):
    - attachments_upload: Upload a file to attach to a ticket.
  automations (1):
    - automations_list: List all automations (time-based rules).
  brands (1):
    - brands_list: List all brands in the account.
  groups (5):
    - groups_create: Create a new group.
    - groups_delete: Delete a group.
    - groups_get: Retrieve a specific group.
    - groups_list: List all agent groups.
    - groups_update: Update a group.
  job_statuses (1):
    - job_statuses_get: Check the status of a background job.
  macros (2):
    - macros_apply: Apply a macro to a ticket.
    - macros_list: List all macros.
  organizations (6):
    - organizations_create: Create a new organization.
    - organizations_delete: Delete an organization.
    - organizations_get: Retrieve a specific organization.
    - organizations_list: List all organizations.
    - organizations_search: Search organizations by name or external ID.
    - organizations_update: Update an organization.
  satisfaction_ratings (1):
    - satisfaction_ratings_list: List customer satisfaction ratings.
  search (1):
    - search: Search across tickets, users, and organizations using Zendesk query language.
  sla_policies (1):
    - sla_policies_list: List all SLA policies.
  tags (2):
    - tags_list: List all tags used in the account.
    - ticket_tags_set: Set tags on a ticket (replaces existing).
  ticket_fields (1):
    - ticket_fields_list: List all ticket fields including custom fields.
  tickets (14):
    - tickets_collaborators_list: List collaborators for a ticket.
    - tickets_comments_list: List comments on a ticket.
    - tickets_create: Create a new support ticket.
    - tickets_create_many: Create multiple tickets in batch.
    - tickets_delete: Soft-delete a ticket.
    - tickets_delete_many: Bulk delete tickets.
    - tickets_get: Retrieve a single ticket by ID.
    - tickets_incidents_list: List incidents linked to a problem ticket.
    - tickets_list: List all tickets accessible to the authenticated agent.
    - tickets_merge: Merge tickets into a target ticket.
    - tickets_recent_list: List recently viewed tickets.
    - tickets_show_many: Retrieve multiple tickets by their IDs.
    - tickets_update: Update a ticket's properties or add a comment.
    - tickets_update_many: Bulk update multiple tickets.
  triggers (1):
    - triggers_list: List all triggers (automation rules).
  users (9):
    - users_create: Create a new user.
    - users_create_or_update: Create or update a user based on email/external_id.
    - users_delete: Soft-delete a user.
    - users_get: Retrieve a specific user by ID.
    - users_list: List all users (agents, admins, end-users).
    - users_me: Retrieve the authenticated user's profile.
    - users_merge: Merge two end users into one.
    - users_search: Search users by name, email, or external ID.
    - users_update: Update a user's profile.
  views (2):
    - views_list: List all shared and personal views.
    - views_tickets_list: Execute a view and retrieve its tickets.

Top capabilities (ready to call):
  - articles_list: GET /api/v2/help_center/articles
  - automations_list: GET /api/v2/automations
  - brands_list: GET /api/v2/brands