Zendesk

api.zendesk.com

Community

Zendesk is a customer service and support ticketing platform. The API lets you create and manage support tickets, users, organizations, and knowledge base articles. It powers help desks, live chat, and omnichannel customer communication workflows.

Auth

api_key

Pricing

free

Spec version

1.0

Base URL

https://api.zendesk.com

Crawl failures

1

Last verified

2026-03-01T11:55:20.000Z

Health

This is a community-maintained manifest. Health monitoring is not available because this service doesn't host its own /.well-known/agent endpoint yet. Learn more about trust levels →

Capabilities

create_ticket

Create a new support ticket with a subject, description, priority, and assignee. The ticket enters the support queue for agent resolution.

Detail: https://api.zendesk.com/capabilities/create_ticket

create_user

Create a new user in Zendesk. Can be an end-user (customer), agent, or admin depending on the role assigned.

Detail: https://api.zendesk.com/capabilities/create_user

list_organizations

Retrieve all organizations in your Zendesk account. Organizations group end-users from the same company together.

Detail: https://api.zendesk.com/capabilities/list_organizations

list_tickets

Retrieve all support tickets with filtering by status, assignee, and priority. Supports pagination for large volumes.

Detail: https://api.zendesk.com/capabilities/list_tickets

list_users

Retrieve all users (agents, admins, and end-users) in your Zendesk account with role and group information.

Detail: https://api.zendesk.com/capabilities/list_users

search_articles

Search the Help Center knowledge base for articles matching a query. Returns article titles, bodies, and URLs.

Detail: https://api.zendesk.com/capabilities/search_articles

search_tickets

Search tickets using Zendesk query language. Find tickets by keyword, requester, tag, status, or any combination of fields.

Detail: https://api.zendesk.com/capabilities/search_tickets

update_ticket

Update an existing ticket's status, priority, assignee, or add a new comment. Used to progress tickets through the resolution workflow.

Detail: https://api.zendesk.com/capabilities/update_ticket

Agent Preview

This is what an AI agent sees when it discovers this service via the Gateway:

Service: Zendesk
Description: Zendesk is a customer service and support ticketing platform. The API lets you create and manage support tickets, users, organizations, and knowledge base articles. It powers help desks, live chat, and omnichannel customer communication workflows.
Auth: api_key
Capabilities:
  - create_ticket: Create a new support ticket with a subject, description, priority, and assignee. The ticket enters the support queue for agent resolution.
  - create_user: Create a new user in Zendesk. Can be an end-user (customer), agent, or admin depending on the role assigned.
  - list_organizations: Retrieve all organizations in your Zendesk account. Organizations group end-users from the same company together.
  - list_tickets: Retrieve all support tickets with filtering by status, assignee, and priority. Supports pagination for large volumes.
  - list_users: Retrieve all users (agents, admins, and end-users) in your Zendesk account with role and group information.
  - search_articles: Search the Help Center knowledge base for articles matching a query. Returns article titles, bodies, and URLs.
  - search_tickets: Search tickets using Zendesk query language. Find tickets by keyword, requester, tag, status, or any combination of fields.
  - update_ticket: Update an existing ticket's status, priority, assignee, or add a new comment. Used to progress tickets through the resolution workflow.