Intercom Customer Platform API

Service: Intercom Customer Platform API
Description: Intercom provides a customer messaging and support platform for managing contacts, conversations, support tickets, and help center articles. Use this API to search and create contacts, manage customer conversations with replies, create and track support tickets, and build self-service help center content. Intercom is commonly used for customer support, user onboarding, and customer engagement workflows.
Auth: oauth2
Capabilities:
  - create_article: Create a new help center article. Specify the title, body content (HTML), author, and parent collection or section. Use this to build self-service documentation for your customers.
  - create_contact: Create a new contact (user or lead) in your Intercom workspace. Set the role, email, name, and custom attributes. Returns the created contact object with a unique Intercom ID.
  - create_ticket: Create a support ticket for tracking customer issues. Tickets have defined types, are associated with contacts, and support custom attributes. Use this for structured issue tracking that requires resolution workflows.
  - list_articles: List articles from your Intercom help center. Returns published and draft articles with their titles, content, and metadata. Use this to find existing documentation or audit help center coverage.
  - list_conversations: List conversations in your Intercom workspace. Returns a paginated list of conversations with their latest messages, assignees, and status. Useful for monitoring open support threads.
  - reply_to_conversation: Send a reply to an existing conversation. Can reply as an admin (support agent) or on behalf of a contact. Supports plain text and rich HTML content. Use this to respond to customer inquiries.
  - search_contacts: Search for contacts (users and leads) in your Intercom workspace using field-based queries. Filter by email, name, role, custom attributes, creation date, and more. Returns matching contact objects with full profile data.
  - tag_contact: Apply a tag to a contact for segmentation and organization. Tags help categorize contacts by behavior, plan, lifecycle stage, or any custom grouping. A contact can have multiple tags.