Help Scout

api.helpscout.net

Help Scout is a customer support platform built around shared email inboxes. The Mailbox API lets you manage conversations, customers, mailboxes, and teams. It is designed for support teams that want an email-like experience with collaboration features, saved replies, and customer profiles.

Auth

oauth2

Pricing

free

Spec version

1.0

Base URL

https://api.helpscout.net

Crawl failures

Last verified

2026-03-01T11:08:05.000Z

Health

This is a community-maintained manifest. Health monitoring is not available because this service doesn't host its own /.well-known/agent endpoint yet. Learn more about trust levels →

Capabilities

create_conversation

Create a new customer conversation in a mailbox. Starts a new support thread with an initial message.

Detail: https://api.helpscout.net/capabilities/create_conversation

create_customer

Create a new customer profile with contact details. Customers are automatically linked to conversations by email.

Detail: https://api.helpscout.net/capabilities/create_customer

list_conversations

Retrieve all conversations across your mailboxes with filtering by status, assignee, tag, and date range.

Detail: https://api.helpscout.net/capabilities/list_conversations

list_customers

Retrieve all customer records with their email addresses, phone numbers, and associated conversations.

Detail: https://api.helpscout.net/capabilities/list_customers

list_mailboxes

Retrieve all mailboxes (shared inboxes) in your Help Scout account with their configuration and folder counts.

Detail: https://api.helpscout.net/capabilities/list_mailboxes

reply_to_conversation

Send a reply to an existing conversation. The reply is delivered to the customer via email.

Detail: https://api.helpscout.net/capabilities/reply_to_conversation

update_conversation

Update a conversation's status, assignee, tags, or custom fields. Used to triage and route conversations.

Detail: https://api.helpscout.net/capabilities/update_conversation

Agent Preview

This is what an AI agent sees when it discovers this service via the Gateway:

Service: Help Scout
Description: Help Scout is a customer support platform built around shared email inboxes. The Mailbox API lets you manage conversations, customers, mailboxes, and teams. It is designed for support teams that want an email-like experience with collaboration features, saved replies, and customer profiles.
Auth: oauth2
Capabilities:
  - create_conversation: Create a new customer conversation in a mailbox. Starts a new support thread with an initial message.
  - create_customer: Create a new customer profile with contact details. Customers are automatically linked to conversations by email.
  - list_conversations: Retrieve all conversations across your mailboxes with filtering by status, assignee, tag, and date range.
  - list_customers: Retrieve all customer records with their email addresses, phone numbers, and associated conversations.
  - list_mailboxes: Retrieve all mailboxes (shared inboxes) in your Help Scout account with their configuration and folder counts.
  - reply_to_conversation: Send a reply to an existing conversation. The reply is delivered to the customer via email.
  - update_conversation: Update a conversation's status, assignee, tags, or custom fields. Used to triage and route conversations.