Freshdesk

Service: Freshdesk
Description: Freshdesk is a cloud-based customer support and helpdesk platform by Freshworks. The API lets you manage support tickets, contacts, companies, and knowledge base articles. It supports multi-channel ticketing from email, phone, chat, and social media in a single unified inbox.
Auth: api_key
Capabilities:
  - create_contact: Create a new contact (customer record) with name, email, phone, and company association.
  - create_ticket: Create a new support ticket with subject, description, priority, and status. Supports email, phone, and portal as source channels.
  - list_contacts: Retrieve all contacts (customers) in your Freshdesk account with their email, phone, company, and ticket history.
  - list_tickets: Retrieve all tickets with filtering by requester, status, priority, agent, and creation date.
  - reply_to_ticket: Send a public reply to a customer on an existing ticket. The reply is delivered via the ticket's original channel (email, portal, etc.).
  - search_solutions: Search the Freshdesk knowledge base (Solutions) for articles matching a query. Returns article titles, descriptions, and folder info.
  - update_ticket: Update a ticket's properties or add a reply/note. Change status, priority, assignee, or add internal notes for agent collaboration.